Frequently Asked Questions

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Adults & GeneralPediatric(6-17)
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Part I. Getting Started

Q1: What is FasTreat?
Q2: How does FasTreat work?
Q3. How do I get started?
Q4. What should I expect from my initial appointment, and how should I prepare?
Q5. What happens after I receive a diagnosis through FasTreat?

Part II. Availability & Eligibility

Q6. Is FasTreat available across Canada?
Q7. Who does FasTreat support?
Q8. Who are the clinicians and healthcare providers at FasTreat?
Q9. Are FasTreat clinicians licensed in my province or territory?
Q10. How do I know you are the best fit for me (vs therapy, family doctor, in-person clinic etc.)?
Q11. How does FasTreat fit with the public health-care system (e.g., OHIP, MSP, RAMQ)?

Part III. Diagnosis & Evaluation

Q12. How thorough is the ADHD assessment compared with in-person clinics or neuropsychological testing?
Q13. What if my assessment shows that I do not have ADHD? Is the assessment still useful?
Q14. I already have an ADHD diagnosis. Do I still need a FasTreat assessment?
Q15. If I'm diagnosed, will I get an official diagnosis letter?

Part IV. Medication & Treatment

Q16. What kinds of ADHD medications might be discussed with me?
Q17. What is the difference between brand name and generic ADHD medications? Does it matter which one I take?
Q18. What side effects should I watch for if I start ADHD medication?
Q19. How should I track my response to medication between visits?
Q20: Do you dispense medication directly, or do you work with pharmacies?
Q21: What if I prefer therapy and don't want to take medication?

Part V. Ongoing Care Management

Q22. What is the 'Ongoing Care' fee and what's included?
Q23. Why is there a monthly fee for prescriptions and follow-up care?
Q24. What happens if I pause or cancel my FasTreat plan? Will my prescriptions stop?
Q25. Can my family doctor take over my treatment after I start with FasTreat?

Part VI. Pricing, Insurance & Payments

Q26. How much does FasTreat cost?
Q27. Can FasTreat services be reimbursed through public or private insurance?
Q28. How much will ADHD medication cost each month?
Q29. Can my medication be covered by a public or private drug plan?
Q30. If I am prescribed a brand name ADHD medication, are there ways to reduce what I pay for?

Part VII. Cancellation & Medical Letter Policies

Q31. What is the cancellation or no-show fee for missed appointments?
Q32. What medical documents can I request from FasTreat, and how long do they take?

Part VIII. Trust, Safety & Data Protection

Q33. Is FasTreat a legitimate platform? How do I know I can trust you?
Q34. How does FasTreat protect my privacy and medical information?

Part IX. Crisis Support & Limitations

Q35. I'm in a crisis, how do I get help?
Q36. Does this FAQ replace medical advice from my clinician?
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